Welcome to our store, where your satisfaction is our top priority.
We understand that shopping for jewelry online can sometimes be daunting, which is why we've streamlined our shipping, returns, and warranty policies to ensure a seamless and worry-free experience for our customers. Here's everything you need to know:
Shipping: Fast, Reliable, and Free Worldwide
We're thrilled to offer FREE Direct Line Express SHIPPING on all orders, ensuring that your purchase reaches you promptly and securely. With Direct Line Express, your order will typically arrive within 4-12 working days from the time it is shipped, depending on your location. Whether you're across town or across the globe, you can trust us to deliver your order swiftly and efficiently.
Returns: Hassle-Free and Convenient
We want you to shop with confidence, which is why we offer a hassle-free 30-day returns policy. If for any reason you're not completely satisfied with your purchase, you can exchange or refund any undamaged product within 30 days of purchase, as long as it is returned unused, in its original packaging, and with proof of purchase.
How to Initiate a Return:
- Contact us at kemstonejewelry@gmail.com within 30 days of receiving your order to initiate a return. Please provide your order number and details of the item(s) you wish to return.
- After receiving your return request, we will send you detailed instructions on how to proceed with the return.
Applicable Situations for Returns and Refunds:
- Product Defect or Error on Our Part: If the item you received is defective or not as described, we will cover the return shipping costs and provide you with a full refund or exchange, as per your preference.
- Personal Reasons: If you simply change your mind or order the wrong item, we will accept the return, but return shipping costs will be the responsibility of the customer.
Return Shipping Costs:
- If the return is due to a product defect or our error, we will cover the return shipping costs.
- If the return is for personal reasons, the return shipping costs will be at your expense.
Refund Processing Time:
- Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method, excluding packing and shipping charges.
- You will receive an email notification once your refund has been processed.
Please ensure that all returned items are unused, in their original packaging, and accompanied by proof of purchase. We reserve the right to refuse returns if these conditions are not met.
Warranty: Your Peace of Mind Guaranteed
At our store, we stand behind the quality of our products. That's why we offer a generous 1-year warranty on all purchases. If your item experiences any defects in craftsmanship or materials within the first year of ownership, simply reach out to us at kemstonejewelry@gmail.com, and we'll take care of the rest.
Our commitment to excellence ensures that you can shop with confidence, knowing that your investment is protected.
Only the Best Materials: Ethically Crafted and Sustainable
We take pride in using only the best materials in our jewelry. Each piece is ethically crafted and finished using high-quality recycled gold and silver, ensuring not only exquisite craftsmanship but also environmental sustainability. When you shop with us, you can feel good knowing that you're making a responsible choice for both yourself and the planet.
In Conclusion
Shopping with us means more than just purchasing beautiful jewelry – it means enjoying a worry-free shopping experience backed by fast shipping, hassle-free returns, and a comprehensive warranty. We're committed to your satisfaction every step of the way, and we can't wait to exceed your expectations.
Return and Refund Contact Information:
For all return and refund inquiries, please contact us at kemstonejewelry@gmail.com
Shop with confidence today and experience the difference at Kemstone!
